At busy times, the queue at the reception desk grows quickly. With a self-service kiosk, guests can sort out their bookings themselves, leaving your team free to help those who really need assistance.
To take with you — Identify the actions that are common to each guest. Let the kiosk handle those steps, so your team can focus on serving, explaining and ensuring a smooth start.
See where the time spent at the counter goes
Ask your team which actions every guest carries out. Choosing a product, entering the hire period, filling in their details and paying. These are exactly the steps that a guest can carry out themselves.
What remains is the work where your team makes the difference: providing equipment, giving instructions and ensuring guests get off to a good start.
Here’s how a guest rents via the kiosk
The kiosk is a self-service terminal in your branch, connected to Tilia. For guests, it works just like booking online, but on the spot.
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The booking is sent straight to Tilia, just like a reservation from your online shop. This means nobody has to retype any details, and availability is correct for both the reception desk and the kiosk.
What you get from Cycling on Texel
In the Fietsen op Texel branches, the kiosks are situated next to the counter. Guests arrive on the island in waves, often straight off the ferry. The counter and kiosk now share the workload together.
The result: one fewer full-time equivalent is needed at the reception desk. Guests are on their way more quickly, and staff no longer have to enter the same details over and over again. This leaves time for a proper adjustment, a tip on a route or to assist a guest with a query.
Start next to the counter — Have a member of staff help guests find their way around the kiosk during the first few days. This will help guests familiarise themselves with the route, and you’ll quickly see which steps are still unclear.
Would a kiosk suit your business?
The kiosk isn’t just for bike hire. Holiday parks, campsites and other rental companies also display their own products on the screen, from e-bikes to handcarts. A few questions will help you choose:
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Do two or more of these questions sound familiar? If so, a kiosk could make a real difference to your team’s workload.
Discuss the options for your venue
The best way to set up a kiosk depends on your branch, your products and your peak times. Request a demo, then we’ll look together at what a kiosk could offer your team and your guests.