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Yes. Tilia supports multiple locations and various leisure activities. Please tell us which teams, activities and systems need to work together.

During the introductory meeting, we’ll discuss your organisation, existing data and the support we’ll provide for your team. The scope of data import, training and onboarding will be tailored to your business.

Please specify which link is involved, what data you expect to receive, and where you have noticed a discrepancy. A reference number and the time will help us to check the data exchange.

Tilia supports automatic deposit refunds following a return. The configured refund process and the payment provider are relevant in this regard. Please state the booking reference and the date of the return when submitting your enquiry.

Please state the booking reference, the payment provider, the amount and the time. Check whether the payment has already been processed before asking the guest to pay again. Do not include full card details.

Make a note of the booking, the product or item number, and the time at which the enquiry was made. Tilia links availability to bookings and supports the collection and return of hire bikes via QR codes.

Please note down the booking reference, the location, the date and the channel through which the booking was made. Please check that you are looking at the correct location and period. With this information, we can help you more effectively.

Access may vary depending on the role. Ask your administrator to check the employee’s permissions. When requesting assistance, please specify which employee, location and role are involved.

Check that you are using the correct Tilia environment and email address. Ask your administrator whether your access is active. If you’re still having trouble, please send us the error message you’re seeing and the name of your company. Do not share your password.