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If you have any questions about your bookings, payments or day-to-day use, our customer service team is here to help.
Go to customer servicePERSONAL. PRACTICAL. NO OBLIGATION.
Tell us about
Your special day.
What do you rent out? What activities do you offer? And where would you like a clearer overview? That’s where our initial meeting begins.
LET’S GET TO KNOW EACH OTHER
Find out what Tilia can do for you.
In a personalised demo, we’ll take a look at your business, your team and your guests.
- Tell us how you work now
- Explore the options for your business
- Discuss your questions and the next step
Would you prefer to email us directly?
Tell us about your business and the enquiry you have.
[email protected]Before we get to know each other.
What do we cover during a face-to-face demo?
We’ll take a look at your activities, locations and day-to-day work. We’ll then show you the relevant sections and discuss any questions you have about how this fits in with your business.
What can I do to prepare for the interview?
A brief description of what you offer and the systems you use is a good place to start. Please do mention a work situation in which you’re looking for greater clarity or convenience.
Would it be helpful if someone from reception or the planning department joined us?
Certainly. Colleagues who help guests, issue equipment or manage the schedule on a daily basis can highlight what the team needs. When submitting your request, please specify who would like to be involved.
I’m already using Tilia and have a question. Who can I contact?
Go to Customer Service for help by topic or email [email protected]. Please state your company name, your query and a booking or product number, if relevant.
Could I discuss the transition from our current systems?
Yes. Please bring your current systems and the data you wish to carry over to the meeting. We’ll discuss the desired set-up, possible integrations and support for your team.
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