This privacy notice applies to Tilia’s website at tilia.app (the “Website”). It explains how we handle personal data when you visit the Website, request a demo or contact us in any other way.

Personal data that we process on behalf of our customers within the Tilia platform (for example, data relating to their guests and bookings) is governed by the separate agreement and data processing agreement we have with those customers, and not by this statement.

1. Who we are

The data controller for the personal data described in this statement is:

Tilia B.V., Kikkertstraat 3, 1795 AA, De Cocksdorp. Chamber of Commerce number: 85162892. VAT number: NL863531398B01.

If you have any questions about this statement or your personal data, please contact us at [email protected].

2. What personal data we collect

We collect the following categories of personal data:

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We process personal data for the following purposes and on the following legal bases under the GDPR:

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4. Cookies and analytics

We use cookies and similar technologies to ensure the Website works properly, to remember your preferences and, with your consent, to understand how the Website is used. For the latter purpose, we use Google Analytics, which is only loaded once you have given your consent.

We manage cookie consent via the Usercentrics consent management platform. On your first visit to the Website, you will be asked to accept or refuse non-essential cookies, and non-essential scripts will be blocked until you give your consent. You can change or withdraw your choice at any time via the cookie settings on the Website. Refusing non-essential cookies does not affect the basic functionality of the Website.

5. Sharing your data

We do not sell your personal data. We only share it where necessary, with:

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6. International data transfers

Your data is primarily processed within the European Economic Area (EEA). Where a service provider processes data outside the EEA, we ensure that appropriate safeguards are in place, such as the European Commission’s Standard Contractual Clauses.

7. How long we keep your data

We do not retain personal data for longer than is necessary for the purposes set out in this statement. We retain demo requests and enquiries for as long as is necessary to process your request and for a reasonable follow-up period, unless a longer retention period is required by law.

8. Your rights

Under the GDPR, you have the right to:

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9. Security

We take appropriate technical and organisational measures to protect personal data against loss, misuse and unauthorised access. No method of transmission over the internet is completely secure, but we protect your data using industry-standard safeguards.

10. Children

The Website is intended for businesses and is not aimed at children. We do not knowingly collect personal data from children.

11. Changes to this statement

We may update this privacy notice from time to time. When we do so, we will amend the ‘Last updated’ date shown above. We recommend that you review this notice regularly.

12. Contact and complaints

To exercise any of your rights or to ask a question about this statement, please contact us at [email protected].

If you believe that we have not processed your personal data correctly, you have the right to lodge a complaint with the Dutch Data Protection Authority via autoriteitpersoonsgegevens.nl, or with the supervisory authority in your country of residence.