Allowing guests to book themselves
Let guests choose a time and an activity. Find out how online booking fits in with what you offer.
How to let guests bookOPPORTUNITIES
What do you want to organise properly?
From the initial plans to the last guest. Start with the tasks you want to make easier: letting guests book, issuing equipment or wrapping up the day.
A glimpse into a typical working day
A new booking
We’re going out on Saturday.
- What are we going to do?
- Hire 4 bikes
- When?
- Saturday · 10.00 am
A starting point for your team
Guests are expected.
Get ready for your working day.
Illustration of a work situationGet ready for your working day.
01 · THE ANTICIPATION
It starts
Before the welcome.
Your guests are making plans. You’re organising the day. Give both of them a good starting point.
A glimpse into a typical working day
At the counter
Everything included.
All our attention is focused on your guest.
- Booking includedWho’s coming and what’s been booked?
- Bring your own equipmentIssue and return in focus.
- Fancy a snack for the journey?A sale at the counter.
02 · A WARM WELCOME
There are your guests.
Make it a special occasion.
A quick chat, a clear explanation, and off you go. Meanwhile, you keep track of what’s passing through your hands.
Arranging collection and return
From the first bike you take out to the last kayak you return. Keep track of your equipment and the hire charges that go with it.
How to keep track of your lettingsOver-the-counter sales
An accessory, a drink or something from the shop. Make sure you include on-site sales in your daily work.
How on-site sales workA glimpse into a typical working day
A quick overview
A lovely day.
And another one tomorrow.
- Payments
- When booking correctly
- Rental
- Issue and return
- Looking ahead
- Bookings and occupancy
Knowing where your business stands
03 · A DAY IN THE LIFE
A brief look back.
With an eye to tomorrow.
During the day and when things have settled down: knowing what’s going on will help you move forward.
Keeping track of payments and deposits
Check what has been settled and what deposit is payable for a let. That way, you’ll know what else you need to go through.
How to keep track of your paymentsSee how your business is performing
From letting and sales to tenant occupancy. Find out what information will help you make your next decisions.
How to analyse your figuresTHE CONNECTION BEHIND IT
How do these work together?
Discover the features of Tilia, the shared platform for your team, and how it integrates with your other tools.
Good to know.
How can I find a solution to the queues at our counter?
Start with what takes the most effort. Online booking helps guests make reservations and pay in advance. Rental manages the issuing and returning of items; POS supports on-site sales.
What if a single work process requires several components?
That is the basic principle behind Tilia. A booking, for example, may involve availability, payment and collection. On the platform, you can see how these elements fit together.
Which features are particularly useful before guests arrive?
Online booking allows guests to make their own reservations and payments. With the rental planning, your team can prepare for what the day will bring.
Where can I find support to help me get back to work after my visit?
Under ‘Rental’, you’ll find return registration, and under ‘Payments’, you’ll find information on how to handle deposits. ‘Insights & Reports’ then helps you analyse sales, occupancy and cash flows.
Do I need to know which modules I need before requesting a demo?
No. Describe the work you want to improve and how you currently organise it. We can go through the relevant sections together, even if you haven’t chosen a module yet.
Can’t find your question here? Ask Tilia your question
What does your perfect day look like?
Tell us about your business. Then we’ll show you how Tilia can help.